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Kingston / Acton Ontario Pet Waste Removal Service. The Professional Poop Scoopers! |
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Questions and Answers
POOP B GONE! is a Professional K-9 Waste Removal Service that is dedicated to pets and pet owners by making their homes a happier, safer and cleaner place to live. We clean residential and commercial properties of unwanted dog waste. We're just a bunch of people who love to take crap from you. That depends on your personal situation. Most clients prefer service once a week. Other service schedules are available, if you would like to know more about service more often than once a week, please contact your service area representative. No, we can start and stop your service over the phone or by email. We do not require contracts, there is no minimum service period and there is no advance notice required to cancel service. New clients may be subject to an initial cleanup fee if there is an excessive amount of accumulation. Initial cleanup fees are a one-time first-time charge because the first cleaning is normally a much bigger job. This will be discussed with you in advance and payment is due upon completion of service . In most cases if the yard has been maintained the initial cleanup fee is waived. Sure! One-time-only, or short-term service may be easily arranged. Waste is properly disposed of in accordance with city regulations. We take it with us when we leave! This is included as part of your regular service. Yes. In order to prevent the spread of infectious canine viruses, we sanitize all equipment and footwear before and after visits with a specialty formulated kennel disinfectant. No, however we will need access to your yard. Please have your gate unlocked on your service day. If your gate is locked when we arrive to do the work and nobody is home to unlock it for us, it may be necessary to charge for the service call that could not be completed. In most cases, yes. We get along well with dogs, however, there are some cases when a dog will not allow us into the yard. If you know your dog is not good with strangers, or it becomes apparent that your dog will not allow us to service your yard, and then we will ask you to restrain or confine the dog. If nobody is home and your dog will not allow us to clean the yard when we arrive to do the work, it may be necessary to charge for the service call that could not be completed. You will not be charged as long as you notify us by either phone or email a minimum of 24 hours prior to your scheduled date of service. If the dog will be gone from the yard for an extended period of time, contact us and we will gladly put your service on hold so you will not be charged for those days. We do not work on the following days:
When a holiday falls on your regular service day, we will resume service on your next scheduled date of service. We are unable to offer any form of credit for service missed if a clients regular service day falls on a holiday due to twice the amount of waste to be cleaned on our next visit. Absolutely. We offer a 10% discount to Seniors, Military Personnel, Disabled and Assistance Dog Owners. Yes. Dogs keep making their messes all year long and we will continue to clean up and remove dog waste throughout winter. Some clients prefer to put service on hold for the cold months, in which case there will be an extra service charge for the first clean up the following spring. Yes. We operate year round and signing up can be done anytime. However, due to the fact that service has been started during winter or after the snow has started to accumulate a spring cleanup charge will apply at signup. We will then preform weekly cleanups to prevent anymore waste accumulation during winter. In the event of a mid-winter thaw we will arrange to preform a cleanup at a time in which it will not interfere with our regular daily schedule. Bad weather is a part of life, yet we usually can work through it. Very heavy snowfall or rainfall can stop us though. If the weather prevents us from servicing your yard, we will postpone that days service until your next scheduled date of service. We are unable to offer any form of credit for service missed due to inclement weather conditions because of twice the amount of waste to be cleaned on our next visit. We operate on a pre-pay system, we will send an invoice in the mail on the 1st of the month for the following month. All invoices are due on the 20th of each month. Payments can be made by cash, cheque or online with a credit card through PayPal. An amount of $20.00 will be charged each time a cheque is returned from a bank or other financial establishment due to insufficient funds. This charge is billed to offset costs for processing a returned cheque. We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We are working very hard to make our name mean reliable, high-quality service. We always strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won't be charged.
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